If you would like to return an item because you are not completely satisfied, you can do so within two weeks of the purchase date. To return an item, please follow the mailing directions below, and we will credit your account for the cost of the item as soon as we receive it.
- We cannot accept a returned item with any sign that it has been used.
- Please indicate if you would like to credit your card (to the original credit card only) or an item exchange.
- We do not absorb shipping costs if you are exchanging or returning an item unless it was damaged, defective, or the incorrect item.
- Please verify your name and shipping address.
- Please pack and seal items you are returning securely (in the original package if possible). Packages must be returned prepaid.
- Wrap all items securely, using great care, with additional padding or cartons.
- Extraordinary is not responsible for returned items that are lost or damaged in transit.
If the item was shipped as a gift, we can issue a gift certificate or a credit for the recipient to receive a replacement item. They can go on-line to view other items and we can assist them in their selection.
All credit card refunds will be applied to the card used for the original purchase. You should allow one to two billing cycles, about one month for the credit to appear on your statement.
Shipping charges will be refunded if the item was damaged in shipping, or the incorrect item was received.
Note: Please be aware that due to the handcrafted nature of our products, many are limited in quantity and availability. For this reason, if we cannot replace the item you originally ordered, we will assist you by suggesting similar products or crediting your credit card account the full price of the item.
If you have any questions please call 1-212-223-9151 from 12:00 noon to 9:00pm EST.
If your item has been damaged in shipping, we will replace it. First call 1-212-223-9151 to discuss it. Then send the item back to us and we will refund your shipping charges. Shipping charges will be refunded if the item was damaged in shipping, or the incorrect item was received.
247 East 57th Street
New York, New York 10022